Rating: 3
Author: bo perry

bo perry
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Ms Perfect in Dartford.
1. Poor quality of work- I had my nails done the day I went on a holiday. I didn’t do any heavy work whilst holidaying abroad- no washing up, window cleaning, gardening, etc. Few days later one of the nails had a chip. A week later two of the nails had cracks all over the entire surface! Then another nail had a big chip, covering entire width of the nail.
2, Very poor level of service: The manager wasn’t in when I visited the saloon, so I have been seen by a girl who did my nails- Maria. She bluntly rejected any responsibility for the quality of her work, saying that her work is always good and she has never had any complains. She mentioned few times that it’s very unusual and impossible for nails to have this damage. I HAVE VISITED THE SALOON 2 WEEKS AFTER NAILS WERE DONE ( GEL!- should last much longer than 2 weeks).
3. Insult- after refusing to take any responsibility for a bad quality of work, Maria, gave me the telephone number and asked me to use my phone to call the owner of the saloon! The lady-owner, after listening to my story, spoke to Maria, who was still using my phone. The final outcome of my 30 minutes travel to the saloon and the time spent on explaining what has happened, was a kind offer of a very generous refund of… £2….!!
I declined it and left the place EXTREMELY disappointed!
1 year ago